Corporations Leave Second Life. We never knew you were there!
I got a good laugh out of the recent Wired article stating that Second Life was officially over.
Many companies who tried to market themselves in Second Life failed and are now leaving. Coke, American Apparel, NBA, Sears, H&R Block, etc. (edit: Some of these companies aren’t leaving, just complaining that their real world strategies failed).
The problem with these companies is they try to market in it the same way they market in the real world. This is a virtual world that they know virtually nothing about. Why would an avatar want a Coke? Duh! There is no thirst in Second Life as their is no rain.
It amazes me that these companies look at a brand new technology and say, “let’s make money in it right away. If we build it they will come and spend.” Very few of the marketers who have delved into Second Life have engaged users. “Come drive my car”, okay but to get there I’m going to hop on my hovercraft or just fly. Once the novelty of driving your car for 5 minutes wears off, what else do you have to engage me? A chance to win a Pontiac to the person who creates the coolest concept car in Second Life? No? A Mercedes racing game? No? Oh, a free racing suit. Thanks. ALot of people talk about American Apparel closing it’s store. It may have been one of the first but it was also one of the worst. There was stage but no posting as to when fashions shows took place. AA clothes are for the most part non-descript. Why would it appeal to me to buy one of your plain t-shirts for my avatar? I have an alligator head and fairy wings! Not to mention that there was no staff at the store, no events, NOTHING of interest, oh, except the free 6 pack of beer on the desk (random).
One of the few real world entities that has a presence in Second Life that works is the L Word. Why? Because they’ve created locations from the set to hang out, they let Second Lifers sell their L Word-related merchandise their, they host events, there are greeters to meet you and answer questions. Second Life is a waste of time for most companies just like Bud.tv was. Why go to a web site just because it has the bud logo. What are they offering consumers? Why go to Coke Island or wherever? Because it’s Coke?
I’m surprised Burger King hasn’t tried to replicate their games or created new ones in SL. That would generate some interest. I’m further surprised that game companies don’t host mini, playable previews of their game environments there, or more record companies don’t do virtual artist shows, or tv shows (Hello Lost) put on spin off episodes, meet the cast, or tour the island events on. These are the kinds of companies that can benefit from Second Life. Bank America isn’t going to get people to use their ATM machines! What is H&R Block going to do in Second Life, help people with their virtual taxes?
As for Wired’s article above, it’s further sensationalist journalism. “Second Life is Officially Over” they say. Only 1 million visitors in the last 30 days. I’d bet there are alot of companies that would like that kind of turnout on their web site.
Second Life does herald the next generation of the Internet, only a fool can deny that. The thing is, not unlike early 90s web sites, it’s not ready to be an ecommerce tool. Brand awareness, generator, maybe. Possibility for consumer engagement? I’ve got news for you, consumers are in charge now and no place is that more apparent than in their own world.